• 1. STRATEGIC PLANNING AND MANAGEMENT
  2. TRANSFORMATIONAL LEADERSHIP
  3.  PROJECT PLANNING
  4. CUSTOMER SERVICE EXCELLENCE
  5. SALES TEAM MANAGEMENT
  6. ADVANCED SELLING SKILLS
  7. TENDERING, PROCUREMENT, AND NEGOTIATION SKILLS
  8. PERFORMANCE MANAGEMENT: MANAGEMENT FOR RESULTS
  9. SUPERVISORY SKILL DEVELOPMENT
  10. EFFECTIVE COMMUNICATION AND PRESENTATION SKILLS
  11. ADMINISTRATIVE DEVELOPMENT SKILLS FOR ADMINISTRATIVE STAFF
  12. CHANGE MANAGEMENT
  13. TIME AND STRESS MANAGEMENT FOR PERSONAL EFFECTIVENESS
  14. TEAM BUILDING
  15. WORK-LIFE WELLBEING
  16. EMOTIONAL INTELLIGENCE FOR PROFESSIONALS
  17. POWER OF POSITIVE THINKING-PARADIGM SHIFT
  18. PERSONALITY PROFILING
  19. THE ADVANCED EXECUTIVE PA MASTERCLASS
  20. EXECUTIVE PUBLIC SPEAKING AND BUSINESS PRESENTATION SKILLS
  21. PERSONAL BRANDING FOR CAREER GROWTH
  22. MEETING MANAGEMENT AND MINUTE TAKING SKILLS

  23. SOCIAL MEDIA ACCOUNTS MANAGEMENT

  24. E-COMMERCE, DIGITAL MARKETING, AND CREATIVE DIGITAL DESIGNS

  25. DIGITAL / ONLINE STRATEGY DEVELOPMENT

  26. DIGITAL PERSONAL BRANDING

•  

STRATEGIC PLANNING AND MANAGEMENT

• • Understand and appreciate Strategic Management concepts and processes.

  • Develop and articulate an organizational vision, mission and values, goals, and objectives.

  • Develop a logical framework for programs and projects aimed at attaining objectives and goals.

  • Develop operational plans for implementation that results in the desired outputs, and package the operational plans into a single strategic plan.

  • Understand and manage the implementation process of a strategic plan.

TRANSFORMATIONAL LEADERSHIP

• Leadership in the 21st century

• Leadership styles and applications

• Emotional intelligence and leadership

• Effective Leadership communication

• Driving change and winning team support and ownership

• Leadership development: coaching, mentorship and effective delegation skills

• Managing for results: performance-driven leadership

• Translating this direction into actionable plans

PROJECT PLANNING AND MANAGEMENT

• Identify the key activities in the project life cycle

• Recognize the components of a project charter and how to appropriately scale them based on the size of a

project

• Keep projects on track by managing project risks and effectively using a communication plan

• Capture valuable project lessons and use them to define and improve project management practices within your organization

• Develop an action plan for continuing to expand your project management knowledge

• Understanding the business dynamics
• Transforming customers into loyal partners and champions
• Effective customer communications and customer recovery strategies
• Personal effectiveness skills and techniques – goal setting, time management &prioritization
• How to thrive and survive under stress
• Customer service as a strategic driver in business development and sustainability
• Anticipating, identifying and understanding customer needs and expectations
• Handling difficult customer
• Providing Good-Standard customer service
• How to exceed customer expectation for internal and external customers
• Create – a team culture of service excellence
• Effective management of customer complaints

SALES TEAM MANAGEMENT

• Effective sales planning 

• Goal and target setting

• Effective sales force recruitment techniques

• Training of trainers – getting your team ready

• Salesforce and field supervision tools and techniques

• Sales for motivation – reward and recognition

• Emotional intelligence and leadership

• Managing for results

• Managing behavior handling poor performance

ADVANCED SELLING SKILLS                             

• Interpret prospect needs by conducting a needs analysis

• Master active listening techniques to better connect with & understand clients

• Manage the sales process by understanding where the sale is & how to keep the momentum moving forward

• Master Sales Psychology 101 (mirroring, leading representational bias, tie-downs, & tag-on)

• Negate competitor quotes, while remaining professional

• Deliver presentations that sell

• Handle objections professionally & effectively

• Master highly effective closing techniques

• Follow-up to develop long-term relationships & future business

• Set goals that motivate

• Manage your sales database effectively

TENDERING, PROCUREMENT, AND NEGOTIATION SKILLS

• Select the right Procurement strategy

• Develop competitive bidding processes

• Evaluate Tenders and Developing Tender evaluation criteria

• Negotiate with suppliers

• Run and administer Tender processes Critical Supply Strategies

• Selecting the right contracting strategy

• Stages in the Tendering process

• Optimizing the supply base

• The process of negotiation

• Risk and business continuity

PERFORMANCE MANAGEMENT: MANAGING FOR RESULTS

• Managing For Results    

• Ensuring employees can meet their own objectives

• Ensuring employees can meet the organization’s objectives

• Performance feedback – managing the appraisal process

• The performance management concept and initiative

• Securing management and employee buy-in for performance management

•  Goal setting and strategy formulation and target setting

•  Removing the obstacles to better performance

SUPERVISORY SKILLS DEVELOPMENT

• Managing workplace performance and mistakes

• Employee motivation and supervision

• Effective communication skills

• Employee growth and development

• The role of the supervisor

• Managing peers and direct reports

• Planning activities, hours, scheduling

• Taking responsibility for the performance of people working for you

• Personal effectiveness – goal setting, time management, and prioritization, stress management

• Conflict resolution and management

EFFECTIVE COMMUNICATIONS AND PRESENTATION SKILLS

• Effective listening skills & Asking good questions

• Meetings and group dynamics

• Body language & Effective presentation skills

• Email communication and etiquette

• Effective telephone communication

• Communication as a leadership and performance tool

• Public speaking skills and techniques

• Verbal and nonverbal communication

ADMINISTRATIVE DEVELOPMENT SKILLS FOR ADMINISTRATIVE STAFF

• The Office

• The Role and Functions of the Office

• Productivity and the Administrator’s Evolving Role

• Matching Business Goals with Administrative Support Goals

• Managing Information for Office Productivity Excellence

• Office Productivity through Effective Task Management

• Planning and Scheduling of Office Work

• Increase Your Administrative Effectiveness through Organized Methods and Systems

• File and Find Information Fast

• Dealing with Information Overload in the Office

• Limiting Interruptions in the Office

• Communicating Positively for Better Results

CHANGE MANAGEMENT

• The definition of “Change”

• The four ways to deal with change

• Employee reactions to change

• Overcoming resistance

• Leading the change process and managing the change journey

• Identifying and developing change champions

• Effective change communication

• How to make change work for the business

TIME AND STRESS MANAGEMENT FOR PERSONAL EFFECTIVENESS

• What is Stress? Causes and symptoms.

• Stress management strategies

• Identification of Time Wasters

• Taking Control of Your Time

• Time Analysis: Task Identification

• Task Analysis and prioritization

TEAM BUILDING

• Definition of a “team”

• Team formation and management

• Experiential team building activities

• Team leadership and developing one-to-one relationships

• Motivation and Change within a team

• Identifying “team” projects

• Embracing and managing team and individual divers

WORK-LIFE WELLBEING

• Managing the responsibilities of your role

• Wheel of life

• Goal setting

• My health my wealth

• Personal grooming

• The personal financial planning process

EMOTIONAL INTELLIGENCE FOR PROFESSIONALS

• Applying emotional intelligence to relationship building

• Awareness of the cycle of emotional intelligence

• Identify the benefits of having higher emotional intelligence

• Learn the four core skills required to practice emotional intelligence

• Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy

• Successfully communicate with others in a non-verbal manner

• Verbally communicate with others with emotional awareness

• Master tools to regulate and gain control of your own emotions

• Balance optimism and pessimism to impact others experience

• Relate and implement these concepts and techniques in the workplace

POWER OF POSITIVE THINKING-PARADIGM SHIFT

• Strategic thinking towards the job role

• How to identify negative thinking and common negative thought patterns.

• The link between thinking and actions.

• Understand the impact that negative thinking has on performance.

• Anticipating and thriving in change and dynamism

• Recognize the importance of attitude

• Developing your attitude attributes

• Learning the power of attitude

• Identify attitude origins and influences

• Apply the principles that lead to positive attitudes

• Sell the benefits of performance

• Take responsibility for your attitude, your actions, and your results

•   Take specific actions that will lead to a positive attitude

PERSONALITY PROFILING

• The history of personality profiling

• The power of perception

• The shape of personality

• Identifying your style

• Recognizing the styles of others

• Giving and receiving feedback

• The Johari Window

• Team consequences of individual preferences

• Trigger points

• Helping and stretching people

• Adapting and connecting techniques

• Utilizing diversity

THE ADVANCED EXECUTIVE PA MASTERCLASS

• Learn How To Develop A Powerful Strategic Partnership With Your Executive

• Create a Positive Attitude

• Increase Self And Others Awareness Through Emotional Intelligence

• Create Lasting Positive First Impression

• Effective Communication Skills

• Critical Thinking And Problem Solving

• Project Planning

• Building A Notable Personal Brand To Progress Your Career

• Time-Saving Email Management Automation System

• Formula For Influencing Management

• Executive’s Diary Management

• Identify And Deal With Time Stealers

• Prioritize The Demands Of Multiple Managers

• Win-Win Negotiation Strategies

EXECUTIVE PUBLIC SPEAKING AND BUSINESS PRESENTATION SKILLS

• Preparation tactics that build your confidence and set you up for success

• Establishing your credibility and exhibiting competence

• Powerful presentation pointers

• Organizing your script and presentation package plus the fundamental Dos and Donts

• Body Language – competent use of gestures/ facial expressions/pauses

• Speaking with passion, dressing for the occasion

• Manage your nerves and exude confidence

• Establish rapport and engage your audience

• Plan, prepare and structure presentations effectively

• Deliver professionally; with style, passion, and impact

• Design and make powerful, compelling PowerPoint presentations

PERSONAL BRANDING FOR CAREER GROWTH

• Do You Need To Brand Yourself?

• Real-Life Case Studies of Personal Branding Successes and Failures

• Personal Branding Elements and Definition

• Build Your Personal Brand in 7 Steps

• Your Brand Mission and Values

• Your Brand Skills and Experiences

• Who Are You? What Do You Do? How Do You Create Value For Others?

• Embedding Personal Excellence Into Your Brand

• Branding  Your Professional Image and presence

• Branding Your Online Presence and Communication Style

• Your Brand Story: How To Differentiate Your Personal Brand

• Developing Your Brand Tagline

• Building Your Network To Boost Your Brand and Linking Everything Together

• Finding A Partner Or Coach To Help You Succeed

 SOCIAL MEDIA ACCOUNTS MANAGEMENT

• Introduction to Social Media Accounts

• Social Media Accounts Management Process

• Digital Strategy and Content Creation

• New media research on topics of interest

• Continuous assessment, review and enhancement of media monitoring and analysis

E-COMMERCE DIGITAL MARKETING AND CREATIVE DIGITAL DESIGNS

• What is E-commerce?

• Digital marketing for e-commerce

• Difference between e-commerce and digital marketing

• Types of E-Commerce marketing

• E-commerce marketing strategy

• Types of creative digital designs

• Digital marketing adoption for companies

DIGITAL/ ONLINE STRATEGY DEVELOPMENT

• How to structure a plan? definition

• Understanding digital strategies

• Success factors of a digital strategy

• Digital Strategy should be built on reviewing 7 core capabilities

 DIGITAL PERSONAL BRANDING 

• How to update your social media accounts

• Identifying your area of expertise

• Creating and curating engaging content

• Keeping your brand, image and tone consistent

• Living your brand